Terms & Conditions

Lead Times

Please contact us to check our availability before placing your order as the following lead times are to be used as a guide only and are subject to change.

Weddings

We recommend that orders be placed at least 6 – 8 weeks before your invitations are required. On some occasions, however, we may still be able to accept orders with shorter lead times so please contact us to check availability and to save disappointment.

Once we have received your order, we will contact you to agree and reserve a production slot. Where save the dates, invitations and ‘on the day’ items are purchased together, the order will be split into separate production slots. Save the dates and invitations will be sent to you firstly and your ‘on the day’ items will be sent closer to the date of your wedding. This allows us to prioritise our workload to ensure that all orders are completed on time or in advance.

If you are not ready to place an order, but wish to reserve a production slot in advance, you may pay a non-refundable fee of £50 to do so. Please contact us to check availability and to agree a slot.

Other Event Stationery

We aim to complete your order within 3 – 4 weeks following the approval of your proof(s). However, this timescale should be used only as a guide as shorter or longer lead times may apply depending upon the quantity of items ordered and the time required for production. We will notify you if the lead time is expected to extend beyond 4 weeks.

Bespoke Orders

Lead times for bespoke orders can vary greatly from project to project and will be confirmed during the consultation process. However, we recommend that you book your consultation at least 3 – 4 months before your invitations are required. The earlier your consultation, the more time we will have to spend on designing your perfect stationery, so please book as soon as possible.

Samples

Physical samples of our semi-custom invitations can be provided to allow you to see for yourselves the excellent quality and professional finish of our stationery items, before committing to an order.

You can purchase a sample of the design/s you are interested in direct from the appropriate page. Please note that samples can not be personalised and will be printed with mock wording in a choice of colours from those we have in stock at the time. However, we will send card and ink colour swatches with your sample/s to enable you to select the closest colours to complement your theme.

Proofs

Your chosen wording(s) for your items should be sent to us by email or in a Word document. Proofs will then be sent to you for approval within 24 – 48 hours.

It is your responsibility to check the details carefully, notify us of any amendments to be made, then confirm your approval to enable us to proceed with your order.

We cannot be held responsible for any errors identified after your final approval has been received. Therefore, alterations may only be accommodated if your proof has not yet gone to print. A re-print fee will be charged if the proof has already gone to print.

Payment

Payment must be made in full at the time of ordering unless you opt to pay the £50 reservation fee to secure a production slot. This fee will be deducted from your balance when you place your full order. We are unable to commence work on your order until your payment has been received.

Website Orders

Our preferred payment method is by direct bank transfer as we don’t incur any fees when this method is used. We would be extremely grateful if you could support our business and help us to keep our prices competitive by choosing this payment option at the checkout.

However, if you wish to pay by credit card, there is also the option to do so at the checkout.

Email Orders

Upon receipt of your order, we will send you an invoice and our account details for payment by bank transfer.

Prices

All prices are subject to change at any time. However, any increase will not apply to orders received and paid for before the date of the change.

If you have ordered samples but not yet placed an order, we will give you advance notice of any increase due to allow you time to take advantage of the lower price.

Minimum Order Quantities

A minimum order of 25 applies to save the dates, invitations, information cards, RSVP’s. A minimum order of 30 applies to placecards. This is due to the set up fees involved which make it more expensive to produce in small quantities.

We therefore recommend that you order a few extra of each item you require in case of last minute changes to your guest list or venue preparations.

We will be able to help if, after your order has gone into production, you find that you require extra items. However extra production costs and fees will be incurred depending upon the additional quantities required. You will be advised of these when ordering your additional items.

Cancellation/Refunds

Our stationery is made-to-order and personalised to each customer therefore it is not possible to cancel or return your order if you change your mind.

However, in exceptional circumstances you may be able to cancel your order. You will need to notify us by email of your reasons and we will consider each case on an individual basis. A cancellation fee will apply and will be based on how much work has been undertaken on your stationery at the time of cancellation.

Delivery

Stationery

Our delivery charges for stationery items are based on the cost of your order as follows:

Up to £9.99 £1.99 Royal Mail 1st Class
£10.00 to £99.99 £4.95 Royal Mail 1st Class
£100.00 to £249.99 £6.95 Courier Tracked & Signed For
£250.00 to £349.99 £9.95 Courier Tracked & Signed For
£350 to £499.99 £12.95 Courier Tracked & Signed For
£500+ Free Courier Tracked & Signed For

We are able to offer more favourable delivery charges for wax seals, sealing wax and wax seal stamps if your order does not include any stationery items. If purchased together with stationery items, the above rates will apply.

Wax Seal Stamps/Sealing Wax

1-4 items £2.50 Royal Mail 1st Class or £1.99 Royal Mail 2nd Class
5+ items £4.50 Royal Mail 1st Class or £3.75 Royal Mail 2nd Class
£500+ (order cost) Free Courier Tracked and Signed For

Wax Seals

Postage for wax seals is based on weight and will be calculated at checkout if purchased as a stand alone item. If wax seals are purchased together with stationery items, the stationery rates will apply. If purchased with sealing wax or stamps (no stationery), the rates for these items will apply as above.

If you wish to take out compensation cover for your parcel, please contact us to obtain a price.

An additional delivery charge of £16.95 applies to framed table plans. We will send you a separate invoice and a proportionate deduction will be made for delivery fees already charged during checkout (if ordered as a stand-alone product).

Free local collection is also available from our premises.

Your stationery will be sent to you in perfect condition and will be securely packaged to prevent damage during transit.

We cannot be held responsible for any damage that may occur after dispatch. This includes the subsequent posting of your items to your guests and any accidents that may occur at the wedding venue.

If your parcel shows any sign of damage upon delivery, you must inspect the contents in front of the courier and refuse delivery where appropriate.

If you wish to take out compensation cover for your parcel, please contact us to obtain a price.

Disclaimer

We will endeavour to use the same materials in our products as illustrated on the website and in our samples. However, in the event that any of these materials become unavailable, we reserve the right to use a substitute of similar appearance and quality, or withdraw the product altogether. If you have purchased a sample of a design which is subsequently adapted or withdrawn, we will notify you accordingly.

Due to the hand-crafted nature of some of our products, slight variations will occur in the materials used and the making up of the items. These are not faults and should be expected in the majority of cases.

We wholeheartedly respect and adhere to intellectual property laws. We hold commercial licences for all fonts and graphics purchased from a third party.

All copyright, design rights and intellectual property rights existing in our designs and products, and in the images, text and design of our website/marketing materials are, and will remain, the property of Inviting Concepts.

We will treat any infringement of these rights seriously.

All bespoke designs remain the intellectual property of Inviting Concepts and we reserve the right to include them in our house collection. However, we will not do so until your invitations have been distributed to all of your guests. Nor will we share any images of your invitations on our social media channels or showcase them at wedding fayres prior to this time. You can therefore be confident that the design will remain confidential until your guests receive them.

Artisaire Licensing

Wax Seal Stamps

Personal Use

There are no limitations for personal use of this product. You may use this to embellish any item you would like, and have permission to share your works that use this product on Social Media.

Business Use

Commercial use is not permitted.

Sealing Wax

You may this product to create your own wax seals for personal use only.

Inviting Concepts Wax Seal Licensing

All of our wax seals may be used in commercial projects for clients but the overall design must differ substantially from any of the stationery designs on offer from Inviting Concepts.

You must also credit the design of the wax seal to Inviting Concepts on your website, Etsy/Ebay shop or other sales platform. Credit need not be given for our baby feet, monstera or palm trees wax seals as these stamps, or graphics used to produce the stamps, were purchased from a third party.

Re-sale of our wax seals is not permitted. Please contact us if you have any questions about how you may use our seals.