Terms & Conditions

Lead Times 

Please contact us to check our availability before placing your order as the following lead times are to be used as a guide only and are subject to change. 

Weddings 

We recommend that orders be placed at least 8-12 weeks before your invitations are required. On some occasions, however, we may still be able to accept orders with shorter lead times so please contact us to check availability and to save disappointment. 

Once we have received your order, we will contact you to agree and reserve a production slot. Where save the dates, invitations and ‘on the day’ items are purchased together, the order will be split into separate production slots. Save the dates and invitations will be sent to you firstly and your ‘on the day’ items will be sent closer to the date of your wedding. This allows us to prioritise our workload to ensure that all orders are completed on time or in advance. 

If you are not ready to place an order, but wish to reserve a production slot in advance, you may pay a non-refundable fee of £50 to do so. Please contact us to check availability and to agree a slot. 

Other Event Stationery 

We aim to complete your order within 3 – 4 weeks following the approval of your proof(s). However, this timescale should be used only as a guide as shorter or longer lead times may apply depending upon the quantity of items ordered and the time required for production. We will notify you if the lead time is expected to extend beyond 4 weeks. 

Bespoke Orders 

Lead times for bespoke orders can vary greatly from project to project and will be confirmed during the consultation process. However, we recommend that you book your consultation at least 3 – 4 months before your invitations are required. The earlier your consultation, the more time we will have to spend on designing your perfect stationery, so please book as soon as possible. 

Proofs 

Your chosen wording(s) for your items should be sent to us by email or in a Word document. PDF proofs will then be sent to you for approval within 24 – 48 hours. 

It is your responsibility to check the details carefully, notify us of any amendments to be made, then email your approval to enable us to proceed with your order. 

We cannot be held responsible for any errors identified after your final approval has been received. Therefore, alterations may only be accommodated if your proof has not yet gone to print. A re-print fee will be charged if the proof has already gone to print. 

Payment 

Payment must be made in full at the time of ordering unless you opt to pay the £50 reservation fee to secure a production slot. This fee will be deducted from your balance when you place your full order. 

Website Orders 

Our preferred payment method is by direct bank transfer as we don’t incur any fees when this method is used. We would be extremely grateful if you could support our business and help us to keep our prices competitive by choosing this payment option at the checkout. 

However, if you wish to pay by credit card, there is also the option to do so at the checkout. 

Email Orders

Upon receipt of your order, we will send you an invoice and our account details for payment by bank transfer. 

Prices 

All prices are subject to change at any time. However, any increase will not apply to orders received and paid for before the date of the change. 

If you have ordered samples but not yet placed an order, we will give you advance notice of any increase due to allow you time to take advantage of the lower price. 

Minimum Order Quantities 

There is no minimum order for printed and embellished stationery items. 

A minimum order of 25 applies to foiled, letterpress and laser cut items except for table numbers/names and table plan cards. This is because these print/production methods incur high set up fees and are very expensive to produce in small quantities. 

We therefore recommend that you order a few extra of each item you require in case of last minute changes to your guest list or venue preparations. 

We will be able to help if, after your order has gone into production, you find that you require extra items. However extra production costs and fees will be incurred depending upon the additional quantities required. You will be advised of these when ordering your additional items. 

Cancellation/Refunds 

Our stationery is made-to-order and personalised to each customer therefore it is not possible to cancel or return your order if you change your mind. 

However, in exceptional circumstances you may be able to cancel your order. You will need to notify us by email of your reasons and we will consider each case on an individual basis. A cancellation fee will apply and will be based on how much work has been undertaken on your stationery at the time of cancellation. 

Covid-19 New Orders from 15/08/2020 

Whilst we are committed to supporting our customers whose weddings are affected by Covid-19, we also need to protect our business which has been badly hit by the pandemic. 

As soon as you place your order, and to ensure availability of items, we immediately order all the materials that will be use to create your stationery. In the event that you are unable to invite everyone on your original guest list and need to reduce the quantities of items ordered, the following terms and conditions will apply: 

Pre-Production 

You will be able to reduce the quantities of items ordered but a charge will be made for the cost of any unused materials that are not widely used in the production of our designs. This includes, but is not limited to, materials used for bespoke designs, presentation boxes, special colour Artisaire wax, personalised wax seals, non-standard cardstock and envelopes. We will notify you of any items which will be subject to this charge when you place your order.

We will do our best to keep this cost to a minimum and will always try to find ways to incorporate the materials into your other products such as ‘on the day’ items.

Post-Production

It will not be possible to reduce your quantities once your items have gone into production. However, we will support you by offering either a discounted ‘Change of Plan’ card or a free digital file that you can email to your guests.

Due to the continued uncertainty around Covid-19 and the ever-changing rules on group gatherings, we strongly recommend that you book your production slot as close to your wedding or event as possible.  

Delivery 

Our delivery charges are based on the cost of your order as follows: 

  • Up to £9.99                            £1.99 Royal Mail 1st Class
  • £10.00 to £99.99                    £3.95 Royal Mail 1st Class
  • £100.00 to £249.99                £6.95 Courier Tracked & Signed For
  • £250.00 to £349.99               £9.95 Courier Tracked & Signed For
  • £350 to £499.99                    £12.95 Courier Tracked & Signed For
  • £500+                                    Free 

If you wish to take out compensation cover for your parcel, please contact us to obtain a price. 

An additional delivery charge of £16.95 applies to framed table plans. We will send you a separate invoice and a proportionate deduction will be made for delivery fees already charged during checkout (if ordered as a stand-alone product). 

Free local collection is also available from our premises. 

Your stationery will be sent to you in perfect condition and will be securely packaged to prevent damage during transit. 

We cannot be held responsible for any damage that may occur after dispatch. This includes the subsequent posting of your items to your guests and any accidents that may occur at the wedding venue. 

If your parcel shows any sign of damage upon delivery, you must inspect the contents in front of the courier and refuse delivery where appropriate. 

If you wish to take out compensation cover for your parcel, please contact us to obtain a price. 

Disclaimer 

We will endeavour to use the same materials in our products as illustrated on the website and in our samples. However, in the event that any of these materials become unavailable, we reserve the right to use a substitute of similar appearance and quality, or withdraw the product altogether. If you have purchased a sample of a design which is subsequently adapted or withdrawn, we will notify you accordingly. 

Due to the hand-crafted nature of some of our products, slight variations will occur in the materials used and the making up of the items. These are not faults and should be expected in the majority of cases.  

Copyright 

We wholeheartedly respect and adhere to intellectual property laws. We hold commercial licences for all fonts and graphics purchased from a third party. 

All copyright, design rights and intellectual property rights existing in our designs and products, and in the images, text and design of our website/marketing materials are, and will remain, the property of Inviting Concepts. 

We will treat any infringement of these rights seriously.